Bitcraft Service Desk

An Open Source Web-based IT Service Management Software

Bitcraft Service Desk is an ITSM application that aims to enhance the workflow of IT Professionals as well as keep track of technical issues involving end-users. This application will have features that allow for service record (SR) submissions (request/incident reports), change notifications, and communication between staff and end-users pertaining to the individual SRs.

Any questions regarding this project, contact support@bitcraftlabs.net with the keyword ITSM in the subject line.

Any issues with the code can be directed here.

Installation

There are two ways to install Bitcraft Service Desk.

Download:

Download from Github and upload to your web directory.

Using the Command Line:

Github

• Fork the repository
• Clone to your machine/server

git clone https://github.com/YOUR_USERNAME/Service-Desk.git
bower install

Browser Support

• IE 9+
• Firefox (latest)
• Chrome (latest)
• Safari (latest)
• Opera (latest)

Contribution

Contribution are always welcome and recommended! Here is how:

• Fork the repository (here is the guide).
• Clone to your machine git clone https://github.com/YOUR_USERNAME/Service-Desk.git
• Make your changes
• Create a pull request

Contribution Requirements:

• When you contribute, you agree to give a non-exclusive license to Bitcraft Labs to use that contribution in any context as we (Bitcraft Labs) see appropriate.
• If you use content provided by another party, it must be appropriately licensed using an open source license.
• Contributions are only accepted through Github pull requests.
• Finally, contributed code must work in all supported browsers (see above for browser support).

Authors

• Joshua Nasiatka (Project Manager / Lead Developer) - Bitcraft Labs
• Gene Duffy (Lead Developer) - Gambit Reality
• Allen Perry (Quality Analyst) - Personal

License

Bitcraft Service Desk is an open source project by Bitcraft Labs that is licensed under MIT. Bitcraft Labs reserves the right to change the license of future releases.

Change Log

v0.0.3 (In Progress)

• Knowledgebase (Basic Function in Help Desk)

v0.0.2 (March/April 2016)

• Complete login authentication and validation
• Complete submission of general Service Requests
• General functionality for Admin
  • Enhanced User / Role Creation
  • Maintenance Mode
  • Semi-working portal customization settings

v0.0.1 (February 2016)

• Implement UI for HD Staff, Admin, and End-User
• A general working functionality of login authentication
• Create Service Requests as End-User & HD Staff
• Register new users from admin panel
• Modify user access from admin panel